FAQ
Q: What Is Hair96?
A: Meet Hair96 – your destination for premium 100% Brazilian Virgin & Raw Indonesian hair extensions. Discover a curated collection of ethically sourced, top-grade extensions, wigs, and hair care products, empowering you to confidently embrace your unique beauty with styles ranging from silky straight to bouncy curls for every occasion.
Q: What products do I use to properly wash Raw hair?
A: Washing: Use a sulfate-free and paraben-free shampoo and conditioner. Before washing, detangle the extensions gently using a wide-toothed comb. Wet the hair with lukewarm water, apply shampoo, and gently massage the scalp and extensions. Rinse thoroughly and apply conditioner, focusing on the mid-lengths to ends. Leave the conditioner on for a few minutes, then rinse again
Q: Can I blow dry my extensions?
A: Similar to our natural hair, excessive heat can result in damage when styling extensions. To ensure the best care for your extensions, we recommend air drying them overnight or using an overhead dryer. If time is a constraint, you can opt for blow drying until the hair is slightly damp, and then finish the process on a cool setting. It's crucial to minimize the use of heat and limit the duration of the heating process to maintain the extensions' quality.
Q: How fast is shipping?
A: Shipping is our top priority, Due to high demand please allow 3 to 15 business days to receive your package. After purchase you will receive the tracking number within 72 hours.
Q: What is the longevity of Hair96 Extensions?
A: With proper care and maintenance our extensions can be reused & reinstalled for up to 5 years.
Q: If I straighten my burmese curly extensions will it revert back to its natural state?
A: Our deep wave & burmese curly texture DOES revert back to its natural state after washing & coloring. After straightening and curling the pattern may not be as tight. When purchasing, we recommend you wear the curly texture first for a while before straightening.
Q: Will Raw hair blend with my hair texture?
A: Absolutely! Our hair can blend with every texture of hair from every ethnicity. If you don't feel your hair will blend or it isn't long enough to blend we sell frontals & closures made of the same great quality as our Bundles.
Q: Can I pick up bundles and closures from the salon?
A: Yes you may. Pick up orders are strictly for 12, 14, & 16 inches ONLY, as well as 16 inch HD closure and can be picked up on wednesdays between 1-6pm. Any other lengths and textures please text me.
Q: Do you refund and exchange?
A: We do not! We strive to produce the best quality to fit everyone's needs. If you have any questions or concerns please email Hair.96@aol.com we will be happy to assist you.
Q: How many bundles do I need?
A: 12-16 inches - 2 Bundles
18-30 inches - 3 Bundles or More
These suggestions are based upon installs with lace closures and frontals.
Q: Do the hair extensions shed?
A: Any hair that has been manufactured to be stitched on a weft is entitled to experience minimal shedding which is normal. After the second shampooing there should not be any shedding. Heat damage, over processing or lack of moisture and conditioner will cause shedding, so be sure to apply heat protectant before use.
KEEP YOUR HAIR HEALTHY